Pinay from London complains of luggage pilferage
A Filipina from London complained that her check-in luggage was pilfered when she arrived at the Ninoy Aquino International Airport (NAIA) Terminal 3 on Saturday.
Complainant Leticia Maple, who married to a British national, arrived at the NAIA from London via Hong Kong aboard Cebu Pacific flight 5J-113 one check-in luggage. She allegedly lost a laptop, perfumes, and chocolates after her bag was opened.
A Facebook video that went viral online showed that Maple very angry and she lambasted airport and airline employees for the theft.
“Ninakawan ako. Nawala ang laman ng bagahe ko like laptop, perfumes and chocolates at puros damit ang tinira,” she said.
Charo Logarta-Lagamon, Cebu Pacific spokesperson, said the airline was requesting a copy of the CCTV footage from Hong Kong international airport to see how Maple’s luggage was handled.
We are investigating the baggage incident involving a female passenger who flew via Cebu Pacific Flight 5J113 (Hong Kong-Manila) last April 14, 2018.
“The passenger flew via another airline from London to Hong Kong, where she retrieved her luggage prior to checking in for Flight 5J 113,” Lagamon said.
“As such, we are coordinating with ground handlers at the Hong Kong International Airport to trace the handling of the passenger’s baggage from the time she arrived in Hong Kong,” she added.
After it was checked in for Flight 5J 113 in Hong Kong, Maple’s baggage was placed inside a Unit Load Device (ULD) or baggage container and secured aboard the aircraft.
“CCTV security footage showed that the ULD arrived Manila intact, with the passenger’s baggage inside. CCTV footage further showed ground personnel loading the baggage on the carousel with the lock still in place,” Lagamon said.
“We are in touch with the passenger concerned and shall update her when more details are available,” she added.
Manila International Airport Authority (MIAA) general manager Ed Monreal said they are intensifying their campaign to eradicate baggage pilferage at the NAIA terminals.
Monreal said body searches are strictly implemented during the entry and exit of ramp employees, while they are not allowed ton wear boots, and jewelry while their uniforms should have no pockets.